RETURNS INFORMATION

CANCELLATIONS

Cancellations must be made within 1 hour of purchase.

RETURNS AND EXCHANGES

Returns and exchanges are possible for standard items, but not on items with custom sizes or designs. Please contact me within 14 days of delivery and please ship the item back within 30 days of delivery. You, the buyer are responsible for the return shipping costs and any item must be returned in its original condition. 

How to return an item for refund

  1. Email maria@rubyfury.co.uk, attaching a copy of your purchase receipt and advise the reason for your return.
  2. Place a copy of your email with your return.
  3. Take your parcel to the nearest post office. Our returns address is:
    47a The Parade
    Exmouth
    Devon
    EX8 1RD (opposite Greggs)

Kindly note, when sending a return, always retain proof of postage as the parcel is your responsibility until it reaches us. Thank you. A refund will be made to you via the original method of payment, excluding any delivery costs.