The returns policy is extended for Christmas. Eligible items purchased throughout November and December can be returned or exchanged until 20th January 2024.
RETURNS AND EXCHANGES
HOW TO RETURN AN ITEM FOR REFUND OR EXCHANGE
- Email firstname.lastname@example.org, with your order number and advise the reason for your return.
- Put a note with your name and order number inside the parcel. For exchange, please also note what you are exchanging for.
- Send the parcel back to:
Ruby Fury, 38 St Andrews Road, Exmouth EX8 1PX
Kindly note, when sending a return, always retain proof of postage as the parcel is your responsibility until it reaches us. A refund will be made to you via the original method of payment, excluding any delivery costs, as soon as the item arrives back with us. For exchanges, please allow 5 working days for your new item to be made and dispatched.