RETURNS AND EXCHANGES
HOW TO RETURN AN ITEM FOR REFUND OR EXCHANGE
- Email firstname.lastname@example.org, with your order number and advise the reason for your return.
- Put a note with your name and order number inside the parcel. For exchange, please also note what you are exchanging for.
- Send the parcel back to:
Ruby Fury, 53 Exeter Road, Exmouth EX8 1PX
Kindly note, when sending a return, always retain proof of postage as the parcel is your responsibility until it reaches us. A refund will be made to you via the original method of payment, excluding any delivery costs, as soon as the item arrives back with us. For exchanges, please allow 5 working days for your new item to be made and dispatched.